Secure Ordering
Shopping online with Hamiltons Fine Foods is safe and secure. Your transaction is conducted through SECPay, a bank approved payment service provider. Your credit card details are not given to or retained buy Hamiltons Fine Foods at any time. All transactions are carried out on a secure server.
Delivery Information
Mainland
UK
We deliver our products in specially designed containers to anywhere in the mainland UK. Orders are delivered by express courier direct to your door. Any order placed before noon on a working day will normally be delivered within two working days. Orders placed on Friday, Saturday and Sunday will be delivered on Wednesday. Our delivery charge is £5.00 for orders under £50.00. (No delivery charge for orders over £50.00)
International
For orders outside the UK please contact us. The company holds a Ministry of Agriculture Fisheries and Food license to export goods to the West Indies.
Terms
and Conditions
The conditions detailed below do not affect your statutory rights according
to United Kingdom law.
Products
There will be no substitute for products ordered. In the unlikely event
that the product is out of stock the recipient will be contacted next
day from order and offered a new despatch date or a refund for the unavailable
product.
Payment
We accept payment by Visa, Mastercard and Switch.
The total value of your order will be displayed on the order confirmation
screen. The displayed price is the amount in pounds sterling that you
will pay. If you are ordering from a non United Kingdom address the appropriate
exchange rate will apply.
In the unlikely event that your payment card is used fraudulently to make
a purchase, you the consumer, are entitled to cancel the said payment(s).
If payment has already been made, you, the customer, are entitled in accordance
with the standing Consumer Protection Distance Selling Regulation (2000),
to a re-credit or to have all sums returned to you by the card issuer.
International Orders
We regret that if your order is being dispatched to an address outside
the UK, it is possible that the local customs may impose additional import
duties and customs charges. These are levied at the port of ingress on
a 'consignment by consignment' basis and we cannot therefore predict if
they will be charged and are unable to influence if and how these may
be levied. You will be responsible for these charges as levied.
Cancelling your Order
In accordance with the Distance selling Directive (2000) you may cancel
your order at any time without reason for a period of seven working days
starting the day after receipt of goods. Should you wish to cancel your
order and receive a refund you must confirm this in writting and return
the packaged item(s) to:
Returns
Hamiltons Fine Foods
1 Daish Way
Newport
Isle of Wight
PO30 5XB
Please be aware that you will be liable for any postage costs incurred
as a result of returning items and you should ensure that you obtain proof
of postage as you send them back. We regret that a refund can only be
provided for items received back by us. This does not affect your statutory
rights.
Damaged Goods
We take care to ensure that your goods are dispatched in perfect condition.
If when it has been received you are unhappy with its condition you can
reject the delivery, inform the courier, and tell him to return the affected
items to us.
Privacy
If you have any concerns about your privacy, please contact Andy using
the details on our contact page . We collect
all information given at time of ordering/registering. This information
is collected lawfully and in accordance with the Data Protection Act 1998.
We use this information for market research and mail out promotions from
Hamiltons Fine Foods. We do not pass your details on to any third party.
If you do not wish to receive these mailings, please contact Andy using
the details on our contact page.
Complaints
If you feel you have reason to complain, please contact Andy using the
details on our contact page. We endeavour to
respond to all complaints within five working days.
If you experience any difficulties or have any questions regarding ordering or postage, please contact us.
Hamiltons Fine Foods · 1 Daish Way · Newport · Isle of Wight · PO305XB